Step by step navigation through the efficient shipment tracking and e-commerce software
Shiptrack is a shipment tracking and e-commerce software that helps to track the movement of goods in detail. Shipments can be tracked from the time of delivery to the arrival at the customer.
Content:
1.1 Login and shipment overview
1.3 Navigation and use of filters
2. Shipping notification and landigpage
1. Introduction
Shiptrack offers a range of functions that simplify the tracking of shipments and at the same time provide detailed information. For example, customer inquiries about the shipment's remaining can be responded to quickly and a detailed shipment status, including all order data, can be retrieved. Another option is to create returns cases directly from the Shiptrack application. There is also the possibility to create individual shipment notifications and landing pages.
The following tutorial will show step by step how to navigate the software with ease.
As a note, sensitive data has been anonymized in the examples shown.
1.1 Login and shipment overview
After the login data is available, Shiptrack is called up via the browser at http://www.shiptrack.com and the login data is entered.
Shiptrack will then display all orders shipped in the last 30 days. These are listed in date order, most recent date first.
The following image shows the three most recent shipments: all three shipments were sent on 01/21/2023 with DHL and within Germany. To the right of the customer address the so-called reference numbers are listed, which are numbered from 1 to 5. Number 2 of the reference numbers is particularly important, because this usually shows the order number or webshop order number. This way, the shipment can be directly assigned to the order.
1.2 Important symbols
There are a number of small symbols under the reference numbers.
Letter symbol = number of packages provided by wbv
Document symbol = number of enclosed documents
Speech bubble symbol = notes
Warning sign icon = indicates if there are any problems in transit, such as damage or if a package cannot be delivered for any other reason
Label symbol = confirms the steps in the course of a shipment. If a 1 is displayed, it means that the shipment has been dispatched. If a 2 is displayed, a proof of delivery can be viewed.
In the field on the far right you can find the shipment number, shipment type, shipment date, pickup date and delivery date. In addition, the small logo in the upper right-hand corner indicates which shipping service provider was used. In the example it is, as already mentioned above, DHL.
At the bottom left of the example, you can see an icon that represents two document folders with an arrow. In total, there are four different icons that can be displayed in this area:
The previously described icon with the two document folders indicates that the shipment data has been transmitted electronically to the shipping service provider and the package is ready for pickup.
The second icon shows a truck, which indicates that the shipment is already on its way to the recipient. As long as the package is on its way, this icon will be displayed.
Note: The truck icon is also displayed when the package is not moving. If a package has not moved for more than 5 business days since the last status, it is advisable to contact our customer support so that a transit time complaint can be filed with the shipping service provider.
The last symbol indicates a damaged package and is highlighted in red. This underlines that there is a problem with the shipment. This can be a transport damage, but it can also be an address error or a general problem regarding the delivery. More details can be found in the shipment history, which will be discussed specifically below.
1.3 Navigation and use of filters
First of all, it is important to get to know the general navigation in Shiptrack. As described at the beginning, after logging in, all shipments of the last 30 days are displayed, starting with the most recent date. Of course, there are a number of filtering options. The filters that are most significant for everyday operation are explained individually below
At the beginning you will notice the search bar labeled "What are you looking for?" Using this, it is possible to search for shipments based on the recipient's name or shipment number.
When a name or a shipment number is entered, it may happen that no result is displayed. The reason for this is the filter of the displayed period.
The image shows that the shipments are displayed within the period of 30 days. By clicking on the filter you have the possibility to choose between different time periods. It is also possible to view a single day by clicking on it in the calendar.
Right next to it you will find the drop-down menu "Status":
The Status filter allows you to view shipments by different statuses.
For example, if you want to get an overview of problems such as transport damage or undeliverable packages, click on the "Problem" filter and all shipments with a problem in the last 30 days will be displayed.
Next, you can filter by freight carrier. As a rule, shipments are sent with DHL or the German Post. However, in exceptional cases, another shipping carrier may be used. Accordingly, the "All carriers" filter offers the option to filter shipments by shipping service provider.
1.4 Data export
No filter, but an option to export data offers the menu item Export.
Based on this selection, shipment data can be generated as a CSV or Excel file.
For this purpose, it is also necessary to first select the desired period.
Of course, it is also possible to view individual shipment histories from the complete overview with its filter options:
In the above example a short shipment progress is displayed. At the top of the table, the most current status is always displayed and at the bottom the first status, this usually reads "The shipment has been announced electronically. As soon as the shipment has been processed by us, you will receive further information." You can see that the shipment was sent on 20.01.2023 and arrived at the recipient on the following day, 21.02.2023 (status highlighted in green).
At the top, under the Documents label, there is a proof of delivery that can be downloaded.
1.5 Creation of return cases
Another option that Shiptrack offers is the creation of return cases. One way to create a return case is through the shipment details, which were introduced in this section.
For example, if a customer announces a return by phone or e-mail, it is possible to open a return case by entering the shipment number and the called shipment details. This is done via the button provided for this purpose (see red marking above). After the click a form appears, which is to be filled with the appropriate, customer-related data (if not pre-filled). After saving, the case is created and must now be confirmed directly via the "Accept" button.
Note: Even if the customer's e-mail address is entered, no return labels will be automatically sent by mail at this time!
To be able to download the return label the page must be refreshed again (F5), then the label is ready for download (see below) and can be sent to the customer.
Shipping notification and landingpage
It is possible to send shipment notifications via Shiptrack in your corporate design. To improve your customer experience, a message can be sent to the customer not only when the package is shipped but also when there is a problem, such as a delay in delivery. This way, the customer is proactively made aware of the delay and doesn't have to contact your customer support to find out why their package is reaching them later.
In addition to the shipping notifications, a landing page can be created. The customer is directed to this page when he clicks the tracking link in the shipping notification.
An example of the landing page can be found here: Landingpage example
The customer can contact you directly via landing page or register a return himself. The buttons can be shown or hidden as desired.
Below this, the customer can see directly what the current status of his shipment is, which parcel service provider was used to send the shipment, and which sender and recipient data is stored. If the shipment has not yet been delivered, the customer has the option of adjusting the delivery under the parcel service provider.
In the lower part of the landing page, you can once again find the detailed shipment history, as is common with other shipment tracking systems.
If you are interested in Shiptrack shipment tracking in your corporate design, please feel free to contact us at support@wbv-distribution.de .